Business Process Management: buzz or serious?
Since joining the Group in1993, Laurent has been managing major projects and programmes to define and to position products and services on market and as well to structure business and IT processes and improve performances for small and large companies, including SFR, Orange, French National Railways (the SNCF), Alstom Transport, Eurotunnel and Peugeot SA.
For 2 years, Laurent is a Practice Manager BPM and is involved in developing and implementing Business Process Management practices and solutions.
Many IT solutions are offering to improve and boost performance of enterprises as well as business processes and services. What does Business Process Management exactly comprise?
BPM is a set of methods and tools, operated either manually or automatically, that mean to identify, design, document, implement, measure and manage, as well as monitor and improve processes and activities.
BPM solutions are designed to structure activities, processes and departments, to enhance their efficiency and to make them more agile in order to achieve strategic performance objectives.
Implementing processes that are supported by BPM systems is also a good way to empower employees and to enhance customer experience and satisfaction.
Companies have been using process management and business-support IT systems for years. Is BPM just another marketing term or is it really a new approach?
BPM implies a real cultural change for companies. It focuses on building and streamlining end-to-end processes to help organisations work together, delivering smoothly and seamlessly services to meet customer expectations.
BPM is the result of best practices in process design and management, as well as new IT technologies such as web services, service-oriented IT solutions, collaborative-working solutions, etc. This is a new and more agile way to implement process management using existing IT software and databases.”
What are major business cases that persuade companies to adopt a BPM approach?
“Enhancing customer satisfaction often requires revising processes and service quality (SLA + OLA) from order to delivery and billing.
For these purposes, BPM can enhance reactivity, streamline activities, improve performance and reduce costs and delays.
BPM is also a “clean” approach to implementing and monitoring compliance with standards and reference frameworks, such as ISO 9001, ISO 27000 - logical security, ITIL, COBIT, privacy policies, the Sarbanes Oxley Act, risk management and internal control.
Altran is known as the European leader in Technology and IT Consulting. What gives Altran the edge in terms of implementing operational and tooled BPM?
For decades, Altran has been helping clients at different organisational levels and in various activities and projects.
This in-depth knowledge combined with hands-on experience has enabled us to shape realistic value-added BPM projects.
This pragmatic approach can be implemented quickly, and helps our clients achieve their business objectives, with returns on investment of up to 20%
