Our project references
Agility: Private Swiss bank
Objectives:
- Update of the contract and quality reference to be able to launch and manage fixed mode IT services projects.
Results:
- Documentation validated by law departments
- Reference adapted to the project management in scrum
- Taking into account the contractual evolution needs without getting under way an amendment process
- Clarification of the agile governance of projects
IT Security: Optimisation of the operational IS security management for a French governmental organisation
Analysis of the current IS security activities situation and writing of an action plan to cover all the group activities.
Objectives:
- Analysis of the current IS security activities situation
- Writing of an action plan to cover all the group activities
- Budget planning
- Caring and follow-up of the realisation of action plans
- Study on a possible service centre to implement the planned actions
Results:
- Improvement of the operational IS security coverage
- Consideration of the new group activities
- Auditability of the processes and activities implemented (for the renewal of ISO 27001 and for internal and external audits)
- Development of a common understanding for operational security workings
- Involvement of operational working teams
EA (Enterprise Architecture) in Telecoms & Media
Implementation of a framework for services platforms conception (Magellan)
Objectives:
- Practices standardisation Use cases modelling, functional and technical architectures
- Integration of the model within the project ecosystem
- Deliverables review and rewriting
Results:
- Full architecture definition, selection of the tools
- Full process definition
- Development of Magellan frame of reference
- Implementation in Orange ecosystem (in France and Europe)
- Implementation of customer support services
BI (Business Intelligence) in Telecoms and Media
Opinion Monitoring an Operator Station
Objective:
Generate reports useful to control the customer experience in relation to the quality apparatus operator Station.
Results:
- Simple and intuitive GUI
- Ability to drill up to a single message
ECM (Enterprise Content Management) in the Pharmaceutical industry
Upgrade and Process Enhancement of the company's CRM Complete upgrade of the Siebel system from R 7.5 to 8.1.1
Objectives:
- Assurance of Future System Operation and Maintenance
- Process and System Simplification
- Establishing Customer Centric Marketing
- Enhancement of Pharmaceutical Processes
Results:
- Higher User Acceptance of 1,500 users
- Better compatibility to the Oracle standard
- Use more effective marketing channels
- Support business workflows by CRM
IT Governance in the Banking industry
IT Strategy and operating model definition - Private banking
Objectives:
- Organisational processes design
- Definition of clear roles, responsibilities and actions
- Improve the operational activities maturity and efficiency
Results:
- Support in the reach of CMMi Level 2 at central level and several departments impacting 1,500 people
- Definition and publication of IT Governance processes
